Purbeck & Co is committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the Data Protection Act 1998 further details of which are available from the Information Commissioner’s website www.ico.gov.uk.
We are Purbeck & Co and our address is 2b Station Road West, Stowmarket, Suffolk, IP14 1EF (referred to as "we" or "us" or "our"). We are the providers of the website www.purbecks.com (referred to as the "Site" or “Website”). Our VAT number is 927898259. We are registered with the Information Commissioner's Office with registration number Z1347737.
When you enquire for services provided by Purbeck & Co, you will provide us with certain personal information. This information may be provided online through our website, by telephone, by electronic communications or via direct contact with our employees. This information will be stored on our computer systems and in our manual records. We will not sell or give this information to anyone.
Our staff and those working for our us and contractors maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry.
Any personal details that we use to provide or promote our products and services to you (e.g. name, address, email address, telephone number, or any details of the services you have purchased or about which you have enquired) will not be passed to any third party organisation for marketing purposes without your permission and will not be used by us for any purpose other than that which you requested.
We may, during the course of your relationship with us, request additional information relevant to the provision of specific services; this could include details such as previous property ownership and financial details for mortgage purposes. This information may be shared with third parties where they are involved in the delivery of services. In such instances all information provided to the third party will be subject to the terms of this privacy policy and those of the relevant third party privacy policy.
Data Retention
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure
of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers including Contact, Identity, Financial and Transaction Data for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Your Access to and Control Over Information below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Access to and Control Over Information
You may choose not to be contacted by us in future at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.
Information provided to Purbeck & Co will be held and processed on computers within the UK and will not be transferred outside of the European Economic Area.
We will retain your information for a reasonable period or for as long as is required by law.
The Internet is not a secure medium and as such you acknowledge and agree that Purbeck & Co shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data. However to protect data to the best of our abilities, we have put in place various security procedures including use of firewalls, backup measures, limiting access to data to relevant personnel and password protecting all machinery holding personal data.
When communicating with Purbeck & Co by email, you should ensure that you take all reasonable precautions to protect any sensitive personal data.
Purbeck & Co complies with the Privacy and Electronic Communications Regulations 2003 in the United Kingdom.
We respect the privacy of personal email accounts and we store your email address as securely as any other personal information we hold. We will not send you unwanted email messages or junk mail and your details will not be passed to any organisation outside Purbeck & Co without your explicit permission.
If you have given us permission, we may use email to send you messages to keep you up to date with news about our current services, as well as anything you express an interest in, either online or through other contact with Purbeck & Co.
Cookies
We use "cookies" on our website. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors. Cookies can also enable us to target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links
If our website or email communications contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Updates
Our Privacy Policy may change from time to time, changes will be added to our website. If you have any concerns regarding your personal information held by our company, please do not hesitate to contact us via telephone at 01449 771133 or via email info@purbecks.com
Third-Party Service Providers
Rightmove - http://www.rightmove.co.uk/privacyUp.html
RentPro - https://www.rentpro.co.uk/privacy-policy
Rent4Sure – https://rent4sure.co.uk/legal
Tenant Shop - https://www.tenantshop.co.uk/privacy
Deposit Protection Service – https://www.depositprotection.com/privacy-policy
British Telecom – https://www.productsandservices.bt.com/privacy-policy
Heart Internet - https://www.heartinternet.uk/terms/heart-internet-privacy-statement
Lloyds Banking Group - https://www.lloydsbank.com/privacy.asp
Facebook & Instagram - https://www.facebook.com/about/privacy
Twitter - https://twitter.com/en/privacy
On The Market - https://www.onthemarket.com/terms/#privacy
Vouch - https://www.vouch.co.uk/privacy
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer | (a) Identity (b) Contact (c) Address |
Performance of a contract with you |
| Call Recordings for: (a) Proof of contract (b) Record of conversation (c) Assessing quality of sale (d) Training Purposes (e) Prevention & detection of crime. |
All types of data mentioned in this chart | (a) Necessary for our legitimate interest to monitor quality and provide evidence in disputes (b) Necessary to comply with a legal obligation. Contract is verbal |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Identity (b) Contact (c) Address (d) Technical |
Necessary for our legitimate interests and compliance with money laundering regulations |
GLOSSARY - LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
